Services

We excel at building environments that support individual, team, and corporate excellence by applying collaborative creative problem solving, and decision making that will lead your organization through effective change.
MULTIFUNCTIONAL COLLABORATION/LEADERSHIP
 
  • Reduced worker's compensation claims by 85% saving $500,000 over the prior year and promoted employee health and wellness by implementing creative programs to engage and increase employee awareness. Read Full Success Story 

  • Spearheaded the United Way campaign, which yielded a 188% increase in donations over the previous year and best campaign ever conducted at the property. Read Full Success Story 

  • Managed ownership transformation and shutdown of resort operations, easing the layoff of over 300 employees. Read Full Success Story 

  • Recipient of Washingtonian Magazine's, "Best Places to Work in Washington DC" Read Full Success Story

  • AH&LA's national award recipient for "Best One Time Community Service Initiative" Read Full Success Story 

  • Improved organizational leadership while increasing company's positive image in the market by accepting board positions for three major neighborhood associations. 

  • Recipient of Omni Hotel's Associate Facilities - Mirror Image award 

  • Lead a successful visit of President Bill Clinton working in collaboration with state and local law enforcement and the US Secret Service. 

  • Created the Downtown Jacksonville Security Association and a network of information-sharing entities that helped prevent crime through collaboration with business and law enforcement agencies.Founding member in coordinating the implementation of a homeless shelter and providing security consultation the business improvement district.

  • Founding member in coordinating the implementation of a homeless shelter and providing security consultation the business improvement district.

ORGANIZATION & CULTURAL DESIGN/CHANGE MANAGEMENT
 
  • Lead cultural transformation to achieve the best employee opinion survey results in the company's history. Read Full Success Story 

  • Fully transitioned property from a Westin-brand culture to Omni-brand culture in less than 30 days. Read Full Success Story 

  • Category lead and first hospitality recipient of the "Governor's Sterling Award for Quality Excellence" Read Full Success Story 

  • Guided the organization and Executive Team through a values clarification exercise that led to the creation of the company's Vision and Mission Statements and 20 service fundamentals. 

  • Reinforced company's Vision, Mission and Service principles through creation of daily "In Our World" employee publication. 

  • Created and implemented new employee orientation, resulting in growth for feedback and employee satisfaction with on-boarding by 25% while turnover dropped by 14%.

COMPLIANCE & RISK MITIGATION/NEGOTIATIONS
 
  • Effectively negotiated and carried out OFCCP Desk Audit and subsequent conciliation agreements to improved core diversity, utilization and all affirmative action initiatives. Read Full Success Story 

  • Improved labor relations and reduced grievances by over 50%, resolving all issues without the need for arbitration or legal representation by re-negotiating/authoring several collective bargaining agreements. Read Full Success Story

SITUATIONAL ANALYSIS/SOLUTIONS DEVELOPMENT
 
  • Increased employee coverage and service while at the same time reducing the benefits percentage of payroll from 27% to 20.5% in the first year alone, representing a reduction of $1.6 million. Read Full Success Story 

  • Protected hundreds of thousands of dollars in government business by successfully implementing legally mandated Affirmative Action Plan for the company.

  • Restructured all aspects of a large 500-bed employee housing facility saving the company more than $200,000 in overhead. 

  • Guided the organization through the Deep Water Horizon Oil crisis assisting employees through the BP claim process that ultimately led to employee payouts in excess of $500,000 and several million dollars in business payouts.

  • Implemented a secret shopper program to monitor customer service and alcohol service that led to an annual loss in shrinkage of 42% and an increase in service satisfaction.

  • Created and implemented a Training Certification program for all employees, which resulted in each employee meeting, certified quality standards.

RESTRUCTURES/INTEGRATIONS/DIVESTITURES
 
  • Transitioned $90 million in company properties from corporate ownership to sole proprietorship by strategically defining and organizing divestiture processes to effectively align resources in successor company. Read Full Success Story 

  • Reduced overall HR related costs by 40% by completely reengineering seasonal talent acquisition and staffing plans, enhancing customer service and employee diversity.

COMPENSATION PLANNING/LABOR RELATIONS
 
  • Created and implemented Compensation Incentive plan that resulted in the organization exceeding budgeted profit by 122% and 100% payout to bonus eligible employees. 

  • Created and implemented annual staffing model that allowed for better planned on-boarding, resulting in labor savings and improved customer service 
    Renegotiated the collective bargaining agreements yielding union concessions that improved operational efficiency and provided temporary financial relief.

STRATEGIC/TACTICAL PLANNING & EXECUTION
 
  • Achieved 100% of key objectives by implementing executive level and line management strategic goal-setting process, ultimately ensuring total involvement of the employee population. 

  • Created the very first partnership with the US Department of Labor in Jacksonville and internship with Florida State University - School of Hospitality 
    Successfully managed safety and security for campaign meeting attended by President George H. Bush.

EXECUTIVE TEAM RECRUITMENT/DEVELOPMENT
 
  • Chosen by Area Chamber of Commerce to participate in Community Mentoring program. 

  • Completely restructured the organizations performance improvement processes, moving the feedback process from one-dimensional to multidimensional.

INTEGRATING TECHNOLOGY & HR OPERATIONS
 
  • Sought out and implemented all HRIS systems including payroll, timekeeping, recruiting and on-boarding, and a new and more functional company intranet. 

  • Designed and lead the upgrade, purchase and construction of all digital closed- circuit surveillance systems, resulting in enhanced and innovative security monitoring and detection capabilities.

COMPLEX PROGRAM / PROJECT MANAGEMENT
 
  • Provided leadership and consultation expertise, guiding client through transition that ultimately resulted in closing down the business.