Services

We excel at building environments that support individual, team, and corporate excellence by applying collaborative creative problem solving, and decision making that will lead your organization through effective change.

• Reduced worker's compensation claims by 85% saving $500,000 over the prior year and promoted employee health and wellness by implementing creative programs to engage and increase employee awareness. Read Full Success Story 

• Spearheaded the United Way campaign, which yielded a 188% increase in donations over the previous year and best campaign ever conducted at the property. Read Full Success Story 

• Managed ownership transformation and shutdown of resort operations, easing the layoff of over 300 employees. Read Full Success Story 

• Recipient of Washingtonian Magazine's, "Best Places to Work in Washington DC" Read Full Success Story

• AH&LA's national award recipient for "Best One Time Community Service Initiative" Read Full Success Story 

• Improved organizational leadership while increasing company's positive image in the market by accepting board positions for three major neighborhood associations. 

• Recipient of Omni Hotel's Associate Facilities - Mirror Image award 

• Lead a successful visit of President Bill Clinton working in collaboration with state and local law enforcement and the US Secret Service. 

• Created the Downtown Jacksonville Security Association and a network of information-sharing entities that helped prevent crime through collaboration with business and law enforcement agencies.Founding member in coordinating the implementation of a homeless shelter and providing security consultation the business improvement district.

• Founding member in coordinating the implementation of a homeless shelter and providing security consultation the business improvement district.

• Lead cultural transformation to achieve the best employee opinion survey results in the company's history. Read Full Success Story 

• Fully transitioned property from a Westin-brand culture to Omni-brand culture in less than 30 days. Read Full Success Story 

• Category lead and first hospitality recipient of the "Governor's Sterling Award for Quality Excellence" Read Full Success Story 

• Guided the organization and Executive Team through a values clarification exercise that led to the creation of the company's Vision and Mission Statements and 20 service fundamentals. 

• Reinforced company's Vision, Mission and Service principles through creation of daily "In Our World" employee publication. 

• Created and implemented new employee orientation, resulting in growth for feedback and employee satisfaction with on-boarding by 25% while turnover dropped by 14%.

• Increased employee coverage and service while at the same time reducing the benefits percentage of payroll from 27% to 20.5% in the first year alone, representing a reduction of $1.6 million. Read Full Success Story 

• Protected hundreds of thousands of dollars in government business by successfully implementing legally mandated Affirmative Action Plan for the company.

• Restructured all aspects of a large 500-bed employee housing facility saving the company more than $200,000 in overhead. 

• Guided the organization through the Deep Water Horizon Oil crisis assisting employees through the BP claim process that ultimately led to employee payouts in excess of $500,000 and several million dollars in business payouts.

• Implemented a secret shopper program to monitor customer service and alcohol service that led to an annual loss in shrinkage of 42% and an increase in service satisfaction.

• Created and implemented a Training Certification program for all employees, which resulted in each employee meeting, certified quality standards.